Shipping policy
Last updated: September 22, 2026
Where we ship
We ship to all US states and territories.
We do not currently ship to any other destination from this store.
Processing time
Orders are prepared at our fulfillment center in California, which processes orders twice each business day, in the morning and at midday Pacific Time.
Orders placed before 12:00 PM Pacific Time on a business day are usually shipped the same day. Orders placed after that time are shipped on the next business day. In all cases, orders are shipped within 1 to 2 business days of being placed.
Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or a public holiday are processed on the next business day.
Shipping rates
- Orders of $150 or more: free standard shipping
- Orders under $150: shipping is calculated at checkout based on your address
The $150 threshold applies to the order value before taxes.
Carriers and delivery
We ship with a range of national carriers, including DHL, UPS, USPS, FedEx and APC. The carrier for your order is selected automatically at the time of shipment, and every shipment is provided with tracking. Delivery estimates are shown at checkout based on your address and are updated in real time.
Orders to PO Boxes, APO and FPO addresses, US territories, Hawaii and Alaska are delivered by the United States Postal Service.
Most orders arrive within 7 business days of being placed, including processing time. Standard shipping typically takes 2 to 5 business days after shipment depending on the distance from California, and any faster service offered at checkout typically takes 2 to 3 business days after shipment.
Delivery times are estimates provided by the carrier and are not guaranteed. Carrier delays, customs processing, weather and public holidays can affect them.
Tracking your order
You will receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse. Tracking information can take up to 24 hours to update after you receive it.
If your order is delayed
If we are unable to ship your order within the time stated above, we will contact you, give you a revised shipping date, and offer you the choice of waiting or cancelling your order for a full refund.
Refused, incorrect or undeliverable addresses
Please check your shipping address carefully at checkout. We are not able to change an address once an order has entered fulfillment.
If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange redelivery. Redelivery shipping costs are at your expense.
If a parcel is returned to us as undeliverable or you refuse delivery, and you ask for a refund instead of redelivery, the refund is limited to the price paid for the products, less the cost of returning the parcel to us.
Lost or stolen packages
Risk of loss passes to you once the carrier delivers your order to the address you provided.
If tracking shows your order as delivered but you have not received it, please check with your household and neighbors first, then contact us at hello@laberge.fr within 7 days of the delivery date. We will open an investigation with the carrier and work with you to resolve it.
Changing or cancelling an order
If you need to change or cancel an order, contact us at hello@laberge.fr as quickly as possible. We will do our best to help, but once an order has entered fulfillment at our warehouse we are no longer able to change or cancel it.
Damaged or incorrect orders
If your order arrives damaged, defective or incorrect, do not send it back. Contact us at hello@laberge.fr within 7 days of delivery with photos and video of the issue and your order number, and we will send you a replacement at no charge, delivery included. See our Returns & Refunds policy for full details.
Returns
To return an order, contact us at hello@laberge.fr with your order number. Once we approve your request, we email you the return instructions, including the address to ship your return to. Do not send returns to the address on your parcel, and do not ship anything back before you have received your instructions. See our Returns & Refunds policy for full details.
Contact
La Berge LLC, a Wyoming limited liability company
66 W Flagler Street, Suite 900
Miami, FL 33130
United States
hello@laberge.fr
This is our mailing address. Please do not send returns here.