Refund policy

Last updated: September 22, 2026

Our return policy lasts 30 days. If more than 30 days have passed since you received your order, we are unfortunately unable to offer a refund or exchange.

To be eligible for a return, please keep your item in its original packaging. Your item must be unused and in the same condition you received it. For health and hygiene reasons, our warehouse cannot accept products that show signs of normal use.

what you are welcome to do

for your pebble mat

• Unbox it and feel the texture.
• Lay it down to see how it looks in your space.
• Test its non-slip grip.
• Test its absorbency and drying time with a small amount of clean water.

for any other purchase

• Unbox and touch your items.
• Get a feel for the product.
• Use it under normal conditions to test its benefits.

items that cannot be returned or refunded

• Extended warranties or additional coverage
• Gift cards
• Used items

return eligibility requirements

• Returns must be initiated within 30 days of receiving your order.
• Items must be returned in their original packaging.
• Items must be brand new, unused, and never washed.
• No contact with water is allowed during everyday use throughout your trial period. You may test absorbency once, briefly, with clean water.
• No signs of use, stains, odors, or marks may be visible.
• Any damage, stain, or defect must be reported before returning the item, with photos and/or video. If damage is found upon receiving your return without prior notice, your refund or exchange will automatically be denied.
• You are required to send us your return tracking number along with the items included in that return.

refunds (if applicable)

Once we receive and inspect your return, we will email you to confirm we have received it. We will also let you know whether your refund has been approved.

If approved, we will process your refund within 14 business days, and it will be credited automatically to your original payment method shortly after (timing may vary depending on your bank or card issuer).

late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank, there is often some processing time before a refund shows up. If you have done all of this and still have not received your refund, please reach out to us at hello@laberge.fr.

exchanges (if applicable)

We only replace items that arrive defective or damaged. To confirm the damage is not due to use, we will ask for photo and video proof of the item still in its original, sealed packaging. If you would like to exchange your item for the same product, email us at hello@laberge.fr.

gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift at checkout, or if the gift-giver had the order shipped to themselves to give to you later, we will issue the refund to the gift-giver, and they will be notified of your return.

return instructions

To start a return, please contact our customer care team at hello@laberge.fr. We will confirm the return address before you ship anything back. Please do not send your item to the address below without contacting us first.

who pays for shipping

• You pay to send the item back to us. This applies to every return and every exchange, including items reported as damaged, and these shipping costs are non-refundable.
  
• We pay to ship the replacement item to you when an exchange is approved.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item worth more than $100, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item from the carrier.

contact us

La Berge LLC (d/b/a La Berge)
66 W Flagler Street, Suite 900
Miami, Florida 33130
United States

Email: hello@laberge.fr
Support hours: Monday to Friday, 9am to 5pm Paris time (CET/CEST)

This address is for correspondence only. Returns sent to this address without prior confirmation from our customer care team cannot be processed.